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AskdeskGet early access

Askdesk opens WhatsApp with the product or order already attached, counts every question, and tells you each week what to fix.

Get early accessonly $1.99 a month, 7 days free

I turn buyer questions into fixes.

10 second version

1. Buyer taps a questionOn the product, cart or order page

2. WhatsApp opens, filled inProduct, order and topic included

3. You get a fix listEvery week, in plain words

Be the buyer.

Sample store data. Tap a question below.

Tap a question and watch me!

When one dial climbs, I write you a fix like this one. Keep tapping.

One tap in. One fix out.

No inbox to run and nothing to set up beyond your number.

1

A buyer taps a question

On the product page, the cart, or their order page. The product is already known.

Hi! How can we help?

Replies on WhatsApp

Asking about

Sample product ยท M

What would you like to know?

Size or fitDelivery timeIs it availableCOD availableOffersSomething else

Opens WhatsApp with this filled in. Nothing is sent until you press send.

2

WhatsApp opens, already written

Product, variant, link and topic are in the message. No more "hi" with no context.

Message to your store, already written
Hi, about Hand-block Printed Kurta (M), SKU KU-M. https://your-store.com/products/kurta
Delivery time

Opens in your own WhatsApp. Nothing sends until the buyer presses send.

3

You see what to fix

Every tap is counted. Each week the biggest patterns become short, tickable fixes.

Fix first

Buyers keep asking when Hand-block Printed Kurta will arrive

A buyer who cannot see a delivery date either asks or leaves.

Inside the app.

Four screens, nothing to learn. Sample data shown. Tap a screen to look closer.

Set it up on one pageType your number, pick your topics. The phone shows exactly what buyers see.
The weekly fix listShort jobs you can tick off, share on WhatsApp, or jump straight to the product.
One dial per topicSee which questions are climbing, and how this period compares with the last.
Questions by productFind the product that gets asked about and never sells.

See it in WhatsApp.

Sample chats, made up for illustration. They show what lands in your WhatsApp, and how much faster you can answer.

Riyaonline
Hi, about Hand-block Printed Kurta (M), SKU KU-M.
Hand-block Printed Kurtayour-store.com
Delivery time9:41
Hi Riya! It ships tomorrow and reaches Mumbai in 4 to 5 days.9:42
A product questionThe buyer's message arrives with the product and topic already in it.
Amanonline
Order #1042: Cancel order9:38
Done. Your order is cancelled. Refund in 3 to 5 days.9:39
An order requestThe order number is in the first line. No digging for it.
Chatsyour inbox
RiyaHi, about Hand-block Printed Kurta (M), SKU KU-M. Delivery time
9:411
AmanOrder #1042: Cancel order
9:381
SnehaHi, about Cotton Straight Pants (L), SKU CP-L. COD available
9:301
+91 98765 43210hi
Mon
Your inboxEvery chat tells you what it is about before you open it.

Order help on the page buyers already check.

After checkout and on the order status page, buyers get one-tap buttons. Their message arrives with the order number in it.

  • Track, change address, cancel or return in one tap
  • Order number is filled in for you
  • You see how many ask, as a share of your orders

Need help with this order?

Message us on WhatsApp. We will already know which order.

Message to your store, already written
Order #1042: Cancel order

Priced like a feature, not a platform.

Chat suites charge per message and add a markup. Askdesk never sends a message, so there is nothing to meter.

$1.99a month
  • 7 day free trial
  • No message fees and no markup
  • Your own WhatsApp number
  • Uninstall any time. Your data is deleted
Get early access

Questions sellers ask.

Do I need the WhatsApp Business API?

No. Chats open in the WhatsApp or WhatsApp Business app you already use. You type your number once and that is it.

Do you send messages to my customers?

No. A buyer taps a question, their own WhatsApp opens with the message already written, and they press send. Askdesk never sends anything, so there are no message fees.

What do you store?

Counts only: which topic and which product were tapped, per hour. No names, phone numbers or chat content. Uninstalling deletes everything we hold for your store.

Will it slow my store?

The chat button loads after your page and does not block it. It is a small script and one stylesheet.

Which themes does it work with?

Themes that support app blocks, which means Online Store 2.0 themes. The chat button works on any page, and the product and cart blocks go where you place them in the theme editor.

Can I change the topics and wording?

Yes. Turn topics on or off, rename them, set your colour, your reply hours and which pages show the button.

What does it cost?

$1.99 a month after a 7 day free trial. One plan, no usage fees.